Cancellation and Return Policy

Last updated: January 10, 2024

Thank you for shopping at toto collections. We appreciate your business and want to ensure your satisfaction with our products. Please read this policy carefully before making a purchase.

1. Cancellation Policy

1.1 Order Cancellation

Once an order is placed on our website, it cannot be canceled or modified once the item has been shipped. Please review your order carefully before completing the purchase.

2. Return Policy

2.1 Non-Refundable Products

All sales are final, and we do not offer refunds, returns, or exchanges on any of our products. This policy is in place due to the nature of the products we sell.

2.2 Thorough Product Review

Before shipping, we thoroughly review and inspect each product to ensure it meets our quality standards. This includes checking for any defects, damages, or discrepancies. Our commitment is to deliver products that meet or exceed your expectations.

3. Damaged or Defective Products

In the unlikely event that you receive a damaged or defective product, please contact us within 24 hours of receiving your order. We will work with you to address the issue promptly.

Orders that get inspected and/or opened by the purchaser's governing customs agency or the buyer suspects malicious damage done to the purchased product through the shipping process, toto collections does not take any responsibility and does not deem this as a reasonable cause to have product returned or replaced.

4. Contact Us

If you have any questions or concerns about our cancellation and return policy, please contact us at info@totocollections.com

5. Changes to This Policy

We reserve the right to update or change this policy at any time. The date of the latest update will be displayed at the top of the policy.

By making a purchase on our website, you acknowledge and agree to the terms outlined in this cancellation and return policy.